Return policy

We try to describe each product on the site as carefully as possible and also to answer all your questions promptly. However, sometimes it happens that you want to return some products. In such conditions, you should know that Romanian law protects you: "The consumer has the right to notify the merchant in writing that he/she cancels the purchase, without penalties and without invoking a reason, within 14 working days from receiving the product, or in the case of services, from concluding the contract".

I have anticipated some of your questions below:

How much time do I have to return the products?
From the moment you receive the package, you have 14 days to return the ordered products. Before sending them, however, please notify us of the return, at the phone number +40 755755700 via SMS or WhatsApp, Facebook Messenger, or email: contact@ienationala.ro.

What conditions must products meet in order to be returned/exchanged?
Please remember to ship your products exactly as you received them: with all labels intact, clean and without any signs of wear. Otherwise, we will have to refuse your return.

Can I replace the ordered products with others from the store?
Of course. If you want to replace the product with another one from the store, you can, but of course, with the payment of the price difference. Replacement is possible only once per order. If you opt for a replacement (product exchange), we will send the courier directly to you.

I want my money back. What is the procedure?

• If a refund is requested, the method of transporting the product/package belongs entirely to the customer, who is the one who bears the cost of return shipping. And the refund of the product value will be made within 14 days from the date of receipt of the package, but not earlier than the date on which we received the return from you .
• The return of the product value will be made by IEnationala.ro via bank transfer from the online store's account to the customer's account.
• We do not accept cash on delivery or COD packages. For technical reasons, we are unable to accept such a package.
• The return is made through the courier company FAN COURIER. Cash on delivery packages will not be accepted and will be returned to the sender.
• Regardless of the reason for the return, to refund the value of the product/products, you need to provide us with an IBAN account in RON , this being the only possible payment method.
• We take full responsibility for the return procedure and you can count on our accuracy until the end. However, in order to be able to accept your return, please pay attention to the conditions above and follow all the steps indicated by us.

Return procedure outside the territory of Romania

1. Announce the return, within 14 calendar days of receiving the package, at the phone number +40 755755700 via SMS or WhatsApp, Facebook Messenger, or email: contact@ienationala.ro
2. Please return the order via DHL.

* Expenses related to the transportation of returns, as well as orders chosen in exchange for them from outside Romania, will be borne by the customer.

Item warranty

The warranty of our items is 30 calendar days. On the website you will find useful information regarding the washing and care of the respective items, so that they do not suffer any damage. In case of failure to follow the maintenance instructions, the warranty rights are lost. To prove the purchase of the items, it is necessary to keep the tax receipt or invoice.

The warranty conditions are in accordance with the legislation in force. The warranty granted does not affect the rights conferred by consumer law and is in accordance with the provisions of Government Decree No. 21/1992 on Consumer Protection, as amended, and Law No. 449/2003.

DISCLAIMER OF LIABILITY

The content of the site (texts, product descriptions, technical characteristics, images, symbols) are the property of IE Nationala and its partners and was created in close collaboration with the suppliers of the products presented. For this reason, IE Nationala does not assume responsibility for the descriptions of the products presented in our store, which are identical to those made available to us by the suppliers of each brand. Also, the images are presented on the site as an example, and the products actually delivered may differ from the images in any way (color, accessories, appearance, etc.). Please note that most product photos are filmed in ideal lighting conditions and computer-processed for added image quality, also the models used have ideal dimensions and can be filmed in products made specifically for the dimensions of the person in question.

IE Nationala cannot guarantee the availability of all products displayed in stock. For this reason, it assumes the right not to honor the order if the respective product is no longer available in the supplier's current offer.

IE Nationala. is not responsible for any defects in the products purchased in the virtual store. Any complaint will be notified within a maximum of 14 days from receipt of the products, and will be sent to the supplier of the respective products, for resolution. If the products cannot be delivered or are damaged during delivery, the customer may request the immediate return of the amounts already collected by IE Nationala, but not other compensation. By agreeing to this document, the customer fully assumes these risks.

Return address:
National IE
Mitropolit Filaret Street, no. 59, district 4, Bucharest.

0755.755.700